Exchange, Return & Refund Policy
At Singaara by Kavya, each garment is thoughtfully handcrafted and made with care. Therefore, we do not accept returns, refunds, or order cancellations once an order has been placed.
However, if you experience a size or fit issue, we are happy to offer an exchange for the same style in a different available size.
Exchange Guidelines
- Exchange requests must be submitted within 3 days of receiving your order.
- The product must be unused, unwashed, undamaged, and returned in its original packaging with all tags intact.
- Exchanges are permitted only for size or fit issues and are subject to the availability of the requested size.
- Once the returned product is received and passes our quality inspection, the replacement size will be dispatched.
- If the requested size is unavailable, a store credit of the product value will be issued for future purchases.
- Customers are responsible for the return shipping charges as well as the shipping cost for the exchanged product.
- For claims related to damaged, defective, or missing items, an uninterrupted unboxing video clearly showing the package being opened is mandatory. Claims submitted without this video may not be accepted.
Non-Exchangeable Items
The following items are not eligible for return, refund, or exchange:
- Products purchased during sale, discount, or promotional offers.
- Products purchased from pop-up stalls or exhibitions.
- Exchange requests raised after 3 days from the date of delivery.
Need Assistance?
For exchange requests or any queries, please contact us with your order details:
Email: singaarabykavya@gmail.com
WhatsApp: +91 9880298376
